Refund Policy
Last updated: 6 August 2026
Custom and personalised items
Because every order is printed or embroidered to your specification, custom items are exempt from the standard 14-day “change of mind” cancellation right under UK distance-selling regulations. We can only offer a refund or reprint on custom items if they arrive faulty, damaged, or materially different from what you ordered.
Faulty or misprinted items
Contact us within 14 days of delivery with photos of the issue and your order number. We'll reprint the affected item free of charge or issue a refund, at your choice.
Non-personalised items
Unbranded stock items (e.g. blank apparel ordered without customisation) can be returned unused and in original condition within 14 days of delivery for a full refund, minus return shipping.
How refunds are processed
Approved refunds are issued to your original payment method via Stripe, usually within 5–10 working days.